Key Responsibilities:
- Inbound Call Management: Act as our client's first point of contact, ensuring all inquiries are addressed professionally and courteously.
- Job Scheduling: Efficiently schedule service jobs, aligning with client availability and service team capabilities.
- Coordination: Liaise with tenants, neighbors, and other stakeholders to ensure smooth coordination, minimize disruptions, and ensure all parties are informed.
- Customer Service: Address client questions and concerns promptly, providing exceptional customer service and fostering positive relationships.
- Professional Communication: Maintain high verbal and written communication standards to ensure clear and professional interactions at all times.

Requirements:
- Exceptional English Proficiency: Must possess excellent command of English, both spoken and written, with the ability to communicate professionally and effectively.




- Strong Interpersonal Skills: Comfortable and confident in handling phone conversations, with a polite and customer-oriented approach.
- Customer Service Experience: Previous experience in a customer service or dispatch role is highly desirable, with a proven track record of resolving client concerns and managing scheduling logistics.
- Team Player: Must be a collaborative team member with a positive attitude and the ability to work well in a dynamic, fast-paced environment.

Pay: $25,000.00 - $30,000.00 per month

Experience:
- Dispatching: 2 years (required)

Language:
- English (required)

Location:
- 77500, Cancún Centro, QRoo. (required)

Work Location: In person

Expected Start Date: 15/01/2026

📌 Dispatcher/ Ops Manager (Cancún)
🏢 Quix Plumbing Service
📍 Cancún