Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Associate Managers in this role get to:
Keep Management Updated: Relay vital information in the form of timely and accurate reports.

Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Define Sutherland’s reputation:Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.

Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs,



resolve issues, and meet expectations.

Qualifications:
- Required Qualification: Graduate/post-graduate with CPC/COC/CCS/CCS-P Certification by AAPC/AHIMA
- Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands on medical coding
- Be attentive to details
- Be able to work in a fast-paced environment
- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

📌 Associate Manager (Monterrey)
🏢 Sutherland
📍 Monterrey