Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description:
The Account Manager is responsible for driving customer value, satisfaction, and long‑term growth by serving as a trusted partner to assigned clients. This role focuses on supporting customers’ strategic objectives in risk mitigation, ensuring successful adoption of Featurespace solutions, and protecting and expanding revenue through renewals and growth opportunities.

Essential Functions




- Build and strengthen long‑term relationships with business and technical stakeholders across assigned accounts.
- Serve as the primary point of contact for customer engagement, including operational calls, business reviews, and issue resolution.
- Support Tier 1 enterprise accounts in partnership with the Strategic Enterprise Customer Director, including coordination of business reviews, internal steering committees, and escalations.
- Own full commercial responsibility for Tier 2 accounts, including contract renewals and expansion of existing investments in Featurespace solutions.
- Develop and execute strategic account plans aligned to agreed targets, KPIs, and customer outcomes.
- Identify, develop, and support revenue expansion opportunities in collaboration with commercial and sales teams.
- Coordinate internal teams to support customer onboarding, implementation, and ongoing projects.
- Conduct ongoing risk assessments across assigned accounts and proactively mitigate potenti

📌 Account Manager, Featurespace Customer Success (Ciudad de México)
🏢 Visa
📍 Ciudad de México