Responsibilities:
- Customer Service: Provide high-quality service and personalized follow-up to assigned clients
- Case Management: Manage and monitor client cases throughout the debt reduction process
- Documentation: Keep client records and documentation updated in the system
- Problem Resolution: Address and resolve client questions regarding their debt reduction process
- Follow-Up: Maintain constant communication with clients to provide updates on the progress of their cases

Requirements:
- English: Native level. Pronunciation is very important. Must be fluent in speaking, writing, and reading:
- Education: High school diploma required (minimum)
- Experience: At least 6 months of experience in customer service or a call center environment
- Technical Skills: Basic computer skills and knowledge of Microsoft Office
- Soft Skills:




- Excellent verbal and written communication skills
- Reading fluency
- Customer service oriented
- Strong organizational and follow-up skills
- Teamwork
- Problem-solving skills

We Offer:
- Net monthly base salary of $15,000 MXN
- Productivity bonuses
- Mexican law benefits (IMSS, Infonavit, Christmas bonus, vacation days, vacation premium)
- Paid training
- Rotating schedule from Monday to Saturday: 9 AM to 6 PM or 10 AM to 7 PM (Saturdays are always 9 AM to 6 PM)
- Fixed Sundays off
- 8-hour workday + 1-hour lunch break

Sueldo: $15,000.00 - $15,001.00 al mes

Idioma:
- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Customer Service Representative (Cancún)
🏢 Contel Y Ferraez
📍 Cancún