Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Summarized Purpose:

Oversees and coordinates training and/or quality programs and activities. Schedules training for new

employees, identifies training gaps and develops and delivers training programs and curriculums to

promote continuous improvement. Leads or performs quality reviews of MIA and MIS staff customer

interactions and associated documentation and coordinates and assists with corrective action plans if

needed. Ensures program compliance with corporate, departmental and client policies and procedures

including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry

management and documentation practices. May serve as a liaison with the clients for training or quality

topics.

Essential Functions and Other Job Information:

Essential
Functions
- Schedules, develops and delivers training courses and content for all staff

members. Conducts product or disease state training for staff members as

required.




- Monitors effectiveness of training and observes training sessions, trends and

assesses impact in employee performance. Modifies training to increase

beneficial outcomes.
- Integrates training with the client while negotiating organizational differences in

culture, management structure and staffing. Liaises with the client, department

management and staff for all training related topics. Maintains program training

documentation in audit-ready status.
- Conducts call and documentation review of staff members' work and monitors

accuracy and completeness of information provided, including clinical content.

Ensures program consistency relative to compliance with the organization and

client policies/procedures.
- Evaluates quality trends across the program and provides feedback and

suggestions to the management team. Tracks and documents Quality Events.

Develops continuous improvement initiatives based on gaps and trends

identified.
- Pro

📌 Quality and Training Specialist (Ciudad de México)
🏢 Thermo Fisher Scientific
📍 Ciudad de México