The Customer Service Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.

What You’ll Do
Respond promptly to customer inquiries via email and live chat
Provide accurate information about our products and services
Assist customers with troubleshooting and resolve issues effectively
Document customer interactions and maintain detailed records in our system
Collaborate with the team to improve service and customer satisfaction
Follow company procedures while delivering high-quality support

What You Bring
Experience in customer service, call center, or office environments (preferred)




A client-first mindset with excellent verbal and written communication skills
Strong English proficiency ... work is conducted in written and spoken English
Proficiency with computer systems and data entry

Why Join Us?
Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.

Job Type: Full-time
Expected hours: No less than 40 per week

Versátil scheduling options
Day Shift
Night Shift
Overnight Shift

This position is onsite at our Monterrey, MX.

📌 Customer Support Representative (Monterrey)
🏢 NextGen Ventures
📍 Monterrey