Kroll’s Cyber Risk team works on over 2,000 cases a year, including some of the
most complex and highest profile matters in the world. With experts based around
the world, supported by ground-breaking technology, we help clients navigate
complex and evolving cyber threats with clarity, confidence and control. We are
the only company in the world with the expertise and resources to deliver
general, end-to-end cyber risk management, supporting organizations through every
step of their journey toward cyber resilience.

At Kroll, your work will help deliver clarity to our clients’ most complex
governance, risk, transparency and cyber challenges. We are looking for bright,
inquisitive minds who are experienced in and passionate about cybersecurity
operating, consulting and advisory services.

Key Responsibilities:

A Customer Success Manager is the single accountable owner for each customer,
bringing together Kroll’s MDR and Retainer capabilities into one coordinated
customer experience, aligned to the customer’s risk priorities and business
goals, delivering clear,



tangible outcomes across the CDR portfolio. You act as
a strategic account advisor, ensuring customers realise measurable outcomes from
their cybersecurity investment, while driving renewals, expansion, and long-term
partnership value. You operate across service lines to deliver a single,
joined-up customer experience, aligning Sales, Delivery, Technical and
Leadership teams into a cohesive engagement model. While this role does not
carry a sales quota, the CSM plays a critical role in retention and growth,
working in close partnership with Sales and Solution Architecture to identify,
shape, and progress opportunities.

In this role, you will help customers make confident decisions in high-pressure
situations, translating complex cyber risk into clear, actionable direction.

Customer Ownership & Value Realisation

* Own a portfolio of customers across MDR and Retainer services

* Define and execute Customer Su

📌 Customer Success Manager, Managed Services (Ciudad de México)
🏢 Kroll
📍 Ciudad de México