Identifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is
established. Monitors and assigns work in ticketing environment, mentoring less
experienced technicians or implementing technical solutions. Trains advance fix
and repair techniques that align with corporate objectives and adheres to
standard operating procedures (SOPs) and method of procedures (MOPs) for
operational Data Center Change Control processes. Acts as a technical liaison
for technical and non-technical teams, providing subject matter expertise to
identify and resolve resiliency, reliability, and availability risks.

RESPONSIBILITIES

Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Identifies opportunities for other team members to work with of servers and
server components and main hardware to ensure efficient performance for its
entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power
distribution units and/or replacement hardware,



removing and troubleshooting
hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations-Network Configuration, Installation, and
Augmentation:
-Guides and instructs less experienced technicians on best practices for
implementing -designed and defined network communications and solutions, signing
off on client configurations within environments.
-Validates cabling, checking network environment build and connectivity is
established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and assigns work in ticketing environment, mentoring less experienced
technicians or implementing technical solutions to enhance and/or troubleshoot
the system within Service Level Agreements (SLAs) against assigned ticket,
potentially identifying and escalating trends, and documenting steps or
r

📌 Senior Data Center Support Services Technician (México)
🏢 Oracle
📍 México