Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About The Role

As a Customer Care Agent professional, you'll play an important role in supporting agents throughout the submission and service process. You'll serve as a key point of contact, providing timely communication, coordinating follow-ups, gathering information, and ensuring requests move efficiently through established workflows.

This is a unique opportunity to join a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, collaborative, and supportive environment.

Schedule: Must be available to work a adaptable schedule, including weekends.



This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

What You'll Do

Serve as a key point of contact for agents, providing updates, gathering information, and coordinating next steps
Manage follow-ups, documentation, and submissions to keep requests moving efficiently
Execute high-volume workflows using established processes, while maintaining accuracy and service quality
Maintain accurate records and activity updates in CRM and workflow systems
Partner with internal teams such as Underwriting, Claims, and Policy Support to coordinate requests and resolve issues
Handle agent inquiries professionally, escalating matters that require specialized or licensed expertise

Requirements

1-3 years of experience in Customer Service, Call Center, Operations, or a related field
Strong English communication skills, both written and verbal
Experience working in

📌 FBS - Bilingual Customer Care Agent (Contact Center) (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México