Bilingual Medical Scheduling & Patient Support Specialist

Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour
About the Role
This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.
This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The adecuado candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.
Key Responsibilities
1. Appointment Scheduling
Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.
2.



Fax Management
Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
Accurately log, upload, and organize faxed documentation within the clinic's systems.
3. Language Interpretation Support
Provide occasional language interpretation assistance between patients and clinic staff when needed.
Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.
4. Outbound Calling
Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
Contact insurance companies, referring providers, pharmacies, or other healthcare o

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