Description

Job Summary:

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
Coaches on preventative maintenance activities and basic repairs completed by customer employees
Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies,



procedures and legislation and reports any issues / incidents to site management and to their supervisor

Responsibilities

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health an

📌 On Site Service Technician (Cananea)
🏢 Cummins
📍 Cananea