Job Title: Application Support Engineer (Java / AMT Alpha Middle Tier)

Location

Remote / Hybrid

Job Summary

We are seeking an experienced
Application Support Engineer
with strong expertise in
Java application support
,
middleware technologies
, and
enterprise prescription processing platforms
. The adecuado candidate will provide Level 2/Level 3 production support for critical pharmacy and healthcare systems within the
AMT (Alpha Middle Tier)
ecosystem.

This role requires deep technical troubleshooting capabilities across Java-based applications, middleware components, messaging services, workflow systems, and enterprise integrations. The candidate will be responsible for ensuring the stability, availability, and performance of mission-critical applications supporting prescription intake, routing, imaging, workflow management, and fulfillment processes.

The successful candidate must be able to perform end-to-end transaction tracing, identify application failures, analyze workflow bottlenecks, validate message movement across IBM MQ,



and support business-critical pharmacy operations.

Key Responsibilities

Production Application Support
- Provide L2/L3 support for Java-based enterprise applications in production environments.
- Diagnose and resolve application, middleware, workflow, and integration issues.
- Perform JVM analysis and troubleshooting including memory leaks, thread dumps, heap dumps, and garbage collection review.
- Support WebSphere Application Server environments and application deployments.
- Monitor system health, investigate incidents, and perform root cause analysis.
- Participate in on-call support rotations and critical incident management.

Enterprise Middleware & Messaging Support
- Troubleshoot IBM MQ queues, channels, and message flows.
- Validate message transmission between upstream and downstream systems.
- Investigate message failures, delays, and routing issues.
- Support DataPower integrations and service communication troubleshooti

📌 Java application Support AMT (Guadalajara)
🏢 Brillio
📍 Guadalajara