The job:
Help shape the future of integral billing operations. As a Director, Billing Operations, you will lead a global team and build a scalable, accurate, and customer-focused billing function within our Quote-to-Cash organization. You will be responsible for strengthening billing performance, processes, controls, and technology capabilities while advancing the future of SaaS billing. Working closely with Order Management, Accounting, Revenue, Accounts Receivable, IT, and other partners, you will help improve billing accuracy and predictability. We are seeking a strong people leader who can balance operational execution with transformation, develop teams through change, and build trusted cross-functional partnerships.
What you will be doing:
Lead the global Billing Operations team, setting priorities, performance expectations, and development plans while supporting accurate and timely billing.
Own billing performance and predictability across SaaS, recurring revenue, professional services, and other billing models, including accuracy, timeliness, backlog, forecasts, key metrics,



and issue resolution.
Partner with IT, PMO, and Quote-to-Cash stakeholders to improve billing processes and technology, translate business requirements, increase automation, and support adoption of new capabilities.
Strengthen upstream processes with Order Management and other Quote-to-Cash teams by improving order quality, contract interpretation, data integrity, and controls that reduce billing exceptions and rework.
Collaborate with Accounting, Revenue, Accounts Receivable, Collections, and Finance to support financial close activities, AR health, issue resolution, and billing and cash forecasting.
Establish and continuously improve billing controls, policies, procedures, and governance while driving root-cause analysis and improvements based on recurring operational and customer issues.
Lead, coach, and develop the organization through change, strengthening team capability, engagement,

📌 Director of Billing Operations | Quote-to-Cash (Monterrey)
🏢 Epicor Software
📍 Monterrey