Join a Growing Healthcare Technology Platform
Our client is a U.S.-based healthcare technology platform focused on improving staffing and workforce management for post-acute care facilities. The platform connects qualified caregivers and nurses with senior care and medical facilities that need additional staff on a per-shift basis, while helping healthcare professionals find adaptable work opportunities and better manage their schedules.
By leveraging technology to simplify staffing and workforce coordination, the company is helping transform the way post-acute care facilities access qualified professionals while reducing staffing costs and improving operational efficiency.
About the Role
As a Customer Support Representative, you will be responsible for providing an excellent experience to caregivers using the platform. You will serve as a key point of contact, helping users navigate the platform, resolve issues, and successfully connect with available work opportunities.
Your responsibilities will include, but are not limited to:




Provide excellent customer service to U.S.-based caregivers through phone, chat, and other established communication channels.
Recruit and engage U.S.-based caregivers to join and actively use the platform.
Encourage caregivers to review and apply for available shifts.
Answer questions and resolve issues related to the platform, shifts, accounts, and general user experience.
Maintain accurate records of user interactions, inquiries, complaints, comments, and resolutions.
Follow up proactively on inquiries or issues that require additional information or action until they are fully resolved.
Identify and report technical, access, or platform-related issues to the appropriate team.
Help ensure a smooth and positive experience for caregivers throughout their use of the platform.
Mastery of English proficiency (reading, writing, and speaking) is required
Ability to problem solve if not given much direction
One or two years of increasingly respo

📌 Customer Support Representative (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara