A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
We are a general team, united by our desire to connect diverse people with common values for boldr impact.
LET’S START WITH OUR VALUES
Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.



We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.
WHAT WILL YOU DO
You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
Customer consultation calls, troubleshooting, escalations and investigation
Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
Ensure proper and timely escalation of issues to meet internal and external expectations.
Identify opportunities and recommendations for continuous process improvement.
You are expected to deliver service excellence and maximize customer satisfaction.
Work with the external team to stay updated on product and service knowledge.
WHAT WE’LL LIKE ABO

📌 Senior Customer Advocate (Mérida)
🏢 Boldr
📍 Mérida