Director, Engineering – NPI & Process Development, Americas

Mexicali, BC, México – Onsite (Presencial)

Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.

You will partner with Operations, R&D;, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities, and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.

Responsibilities:
- Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.
- Establish a robust process-development capability and technology roadmap that supports efficient, scalable,



and cost-effective manufacturing and service operations.
- Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.
- Partner with R&D; and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.
- Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.
- Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.
- Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L; performance.

More about you:
- Bachelor’s degree or equivalent experience; a master’s degree or MBA is preferred.
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📌 Director of NPI and Process Development, Americas (Mexicali)
🏢 Sonova Group
📍 Mexicali