Job Description
Essential Functions:
Process email Purchase Orders from end users through Salesforce and SAP
Retrieve orders from partner portal and process into SAP
Verify pricing against customer contract or approved discount matrix
Verify availability of product
Coordinate with Purchasing to determine lead times when supply is not available
Exercise discretion to prioritize product allocations when supply is not available
Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
Process customer returns and credit note requests in a timely manner
Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers
Troubleshoot customer issues, responding in timely manner
Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
Complete self-training modules in Workday as needed
Log customer complaints (CCAR’s) in SAP
Create Salesforce cases to request additional addresses or contacts be added to SAP.




Knowledge, Skills & Abilities
High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
Customer first mentality
Strong time management skills to effectively prioritize daily tasks
Demonstrated initiative to resolve complex customer issues efficiently
Ability to work proactively and exercise judgment
Strong attention to detail
Strong interpersonal, communication, and customer service skills
Ability to work with others in a professional, responsive, and courteous manner
Ability to work productively in a cross-functional team environment
Knowledge of Microsoft Office, ERP and CRM platforms - SAP and Salesforce system are preferred
Minimum Education and Work Experience Required
BS/BA degree in business
Foreign language proficiency (region-specific) is preferred and may be required depending on territory coverage
3+ years of experi

📌 Order Management Specialist (Guadalajara)
🏢 Cogeco Ontario
📍 Guadalajara