? Intake Specialist (Bilingual – English/Spanish) | Law Firm

? Remote | Full-Time / Part-Time Available

We are a fast-growing criminal defense law firm seeking a Bilingual Intake Specialist (English/Spanish) to be the first point of contact for potential clients.

This role is critical to our firm’s success—you will be responsible for handling inbound calls, pre-qualifying leads, and guiding prospects into consultations with our legal team.

? Key Responsibilities
• Answer inbound calls, texts, and form inquiries from potential clients
• Conduct initial intake and pre-qualification based on firm criteria
• Clearly explain our services and consultation process
• Schedule consultations using our CRM/calendar system
• Accurately document all interactions in CRM (GoHighLevel or similar)
• Follow up with warm leads to increase show-up rates
• Maintain professionalism, empathy, and urgency in all communications




• Identify high-quality cases and escalate when necessary

✅ Qualifications
• Fluent in English and Spanish (required)
• Proven experience in intake, customer service, or sales (legal experience preferred)
• Strong phone presence and communication skills
• Ability to handle high call volume and respond quickly
• Excellent listening and objection-handling skills
• Organized and detail-oriented with strong follow-through
• Experience with CRM tools (GoHighLevel, Clio, etc.) is a plus
• Comfortable working in a fast-paced, performance-driven environment

? What Success Looks Like
• High conversion rate from calls → qualified consultations
• Accurate and complete intake notes
• Fast response time to all new inquiries
Strong follow-up system with minimal missed opportunities

📌 Bilingual Intake Specialist (México)
🏢 Spinher Group
📍 México