The Latin America Operations Service Center’s Back Office & Acquisitions Manager
is responsible for the execution of all collections and customer service’s
Back-Office and Consumer Credit (Acquisitions) processes outsourced with a
Vendor (in their facilities) and performed for Mexico, Colombia and Chile. Two
(2) supervisors report to the position.

Although the Vendor’s operations are in Pachuca (Hidalgo) and Mexico City, this
position is in Monterrey, with periodical visits/trips to the Vendor’s facility.

The position requires this professional to have a strong business relationship
and team work with the leaders of Mexico, Colombia and Chile to be able to
execute and coordinate the business strategy of each Country to perfection.

Among the responsibilities are migration from the Countries and implementation
of new processes, daily monitoring of volumes and performance, identify
opportunities to increase efficiency (cost and productivity), propose and
discuss changes to the processes, participate in the monthly capacity planning
exercise,



track the cost of processes and transactions and assure the quality of
the service delivered by the Vendor.

RESPONSIBILITIES

• Ensuring the vendor complies with operational and administrative standards
according to the service contract.
• Responsible for managing the performance and services of an outsourced
structure of approximately 90 people supported by the Vendor.
• Relation with Mexico, Colombia and Chile business units’ Back-Office and
Consumer Credit leadership teams.
• Responsible for objectives and metrics achievement.
• Responsible of defining and aligning capacity planning for each back office
and consumer credit processes for each country.
• Develop, support and ensure compliance with Business Plan budget, without
lose the primary focus on the quality of the services to be delivered.
• Developing a positive work environment within the LAO SC team, branch
stakeholders and vendor’s employees.
• Work with the Operati

📌 Back Office (México)
🏢 Gm Financial
📍 México