We're looking for a Customer Support Specialist to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience across a global user base including European customers.
This role requires availability that overlaps with European business hours to ensure timely support coverage for customers across the EU. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability with overlap during European business hours
Work inside a forward-thinking AI startup at the forefront of voice automation




Opportunity to support a general customer base across North America and Europe
What You'll Work On
Customer Support Across Channels
Manage and respond to inbound support requests through email and internal tools from customers across North America and Europe
Provide clear, empathetic, and accurate responses to both technical and non-technical users
Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
Escalate complex or urgent issues to product and engineering teams
Support real-time inquiries inside community spaces such as Discord
Documentation and Insights
Identify recurring questions, bugs, and product gaps and document them clearly
Contribute updates to help center articles, troubleshooting guides, and internal documentation
Provide structured feedback to cross-functional teams on customer sentiment and platform usability
Internal Collaboration
Work with engineering, produ

📌 Customer Support Specialist (Ciudad de México)
🏢 Hire Overseas
📍 Ciudad de México