Service Supply Chain Planning Super User
Description -
The Servigistics Super User is the process owner and subject matter expert responsible for driving the effective use, configuration, and continuous improvement of the Servigistics planning platform across the AMS Service Supply Chain organization. This role partners with Planning Managers, planners, COE, IT, and global stakeholders to ensure planning processes are standardized, data quality is maintained, and business requirements are translated into scalable system solutions. The position leads testing, deployment readiness, issue resolution, training, and ongoing optimization activities while supporting adoption of global planning standards. The Super User acts as the primary liaison between the business and technical teams to maximize planning automation, improve planning outcomes, and ensure stable business operations within the Servigistics ecosystem
Job Responsibilities
Own and maintain Servigistics configuration, parameterization, planning process governance to support business objectives
Lead data validation, UAT,



regression testing, parallel planning, and go-live readiness activities for system deployments and enhancements
Ensure master data integrity, planning data quality, and alignment to global planning standards
Monitor planning outputs and system performance, identify exceptions, and drive corrective actions as needed
Act as the first level of business support for planners, conducting issue triage and coordinating with COE, IT, and PTC teams when required
Develop playbooks, standard work, training materials, and governance routines to support sustainable adoption after implementation.
Lead future-state planning process design, fit-gap analysis, and solution alignment across general business teams.
Lead continuous improvement initiatives focused on automation, forecast accuracy, inventory optimization, and planning effectiveness
Participate in global governance forums and promote adoption of global

📌 Service Supply Chain Planning Super User (San Pedro Tlaquepaque)
🏢 HP..
📍 San Pedro Tlaquepaque