Job Title: Anti-money laundering analyst

City: Mexico

State/Province: Mexico

Posting Start Date: 9/7/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

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Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLA’s defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution





Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure

1 Process No.



of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback

2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Wipro, a leading integral information technology, consulting and business process services company is looking for your talent to join into one of our projects as an AML and Compliance Analyst.

Requirements

Bachelor's degree in accounting, finance or law or experience in the sector.

Intermediated - Advanced English.

2+ years of experience in AML - Compliance or similar roles.

Intermediate knowledge in Excel and SQL.

Knowledge on data-analysis.

Responsibilities

Analyze the AML alerts and the related transactions to solidify the reasons for false positive.

Analyze the data and the attributes in order to check the data accuracy.

Analyze the scenarios and the models, which may be helpful to reduce the false positives and to find the precision.

Analyze the risk-based approach mechanism which can be implemented to reduce the false positives and identify only the true positives.

Understand the AML investigation process and identify the ways and means to simplify and streamline the adjudication process.

Location

CDMX

Type of work: On-site.

Schedule: Monday to Friday from 8 AM to 5 PM.

What we offer:

Competitive salary

Life insurance

2 extra PTO days per year

Major medical insurance

Dental and vision plan

30 days Christmas Bonus

Food Vouchers

Mandatory Skills: Retail Banking(BA) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Anti-money laundering analyst (Estado de México)
🏢 Wipro
📍 Estado de México