Top Capita busca Bilingual Customer Service Representative en El Álamo Industrial - San Pedro Tlaquepaque, Jalisco

Bilingual Customer Service Representative

Location: Álamo Industrial, Tlaquepaque, Jalisco Schedule: Monday to Friday | 7:30 a.m. 4:30 p.m.

Work Environment: International / Manufacturing Company

We are looking for a Bilingual Customer Service Representative to provide professional support to customers and commercial partners, ensuring accurate order processing, effective communication, timely deliveries, and a high level of customer satisfaction.

This position requires strong communication skills, attention to detail, and the ability to coordinate with different internal departments in a fast-paced, international environment.

Key Responsibilities

- Provide customer support by phone and email regarding orders, delivery status, tracking information, and proof of delivery.
- Follow up on customer orders and coordinate delivery expedites through SAP when required.
- Investigate and resolve customer complaints, service issues, discrepancies, and order-related errors.
- Coordinate with internal departments to ensure timely responses and maintain customer satisfaction.
- Follow up with customers regarding freight issues, material shortages, and delivery concerns.
- Receive, enter, review, and verify customer orders from end users, distributors, sales representatives, and internal commercial teams.
- Identify and resolve missing, inconsistent, or incorrect information in customer orders and source documents.




- Prepare and follow up on annual stock rotations.
- Provide basic quotations for assigned customer accounts when required.
- Maintain accurate customer and order information within internal systems.

Requirements

- University Degree completed.
- Minimum 2 years of experience in Customer Service, preferably within a manufacturing, industrial, distribution, or B2B environment.
- Fluent English spoken and written (essential).
- Experience using SAP.
- Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
- Valid U.S. Visa is desirable, but not required.
- Availability to travel when required.
- Strong customer orientation and ability to communicate professionally with both internal and external stakeholders.

Key Competencies

- Customer orientation & empathy
- Professional verbal and written communication
- Problem-solving skills
- Organization & attention to detail
- Ability to work under pressure
- Self-directed and results-oriented mindset
- Strong interpersonal skills

We Offer

- Annual performance bonus of 8%
- Major Medical Expense Insurance
- Life Insurance
- 10% Pantry Vouchers
- 13% Savings Fund
- 12 vacation days
- 65% vacation premium
- 30 days Christmas bonus (Aguinaldo)
- Monday to Friday schedule
- Professional development within an international business environment

Work location: Álamo Industrial, Tlaquepaque, Jalisco Este empleo viene de Talenteca.com:

https://www.talenteca.com/anuncio?j_id=6aa05b9e4500004500b15c89&source;=indeed

📌 Bilingual Customer Service Representative (San Pedro Tlaquepaque)
🏢 Top Cápita
📍 San Pedro Tlaquepaque