Company Overview

Go Hire Virtual is a growing virtual staffing agency helping businesses scale through world-class remote talent. We are committed to developing highly skilled virtual professionals through structured training, coaching, and continuous learning.

Job Summary

We are looking for a Bilingual Healthcare Patient Coordinator Virtual Assistant who is fluent in English and Spanish to support an optometry practice with patient scheduling, insurance verification, patient communication, and healthcare administration.

You will serve as the practice's virtual front desk, handling patient appointments, insurance eligibility and benefits, patient information, follow-ups, and coordination with the clinical team.

The idóneo candidate has experience in healthcare administration, medical reception, patient coordination, or medical scheduling, with knowledge of U.S. healthcare or vision insurance. Experience with Eyefinity Encompass Practice Management (PM) or similar healthcare software is highly preferred.

Key Responsibilities

Patient Scheduling & Coordination

- Schedule, reschedule, and confirm patient appointments.
- Manage appointment calendars, recalls, and follow-ups.
- Coordinate patient intake and collect required information.
- Schedule appropriate appointments for routine eye exams, contact lens evaluations, dry eye care, glaucoma monitoring, diabetic eye care, and other eye-care services.
- Conduct patient check-in/check-out calls and appointment reminders.

Insurance & Billing Support

- Verify patient eligibility and benefits for vision and medical insurance.
- Review plans such as VSP, EyeMed, Spectera, Medicare, and other commercial payers.
- Verify copays, deductibles, coverage, and patient financial responsibility.
- Assist with pre-authorizations when required.
- Clearly communicate verified insurance and expected costs to patients.
- Document insurance information accurately and escalate complex billing concerns.





Bilingual Patient Communication

- Communicate with English- and Spanish-speaking patients by phone and other approved channels.
- Answer questions regarding appointments, insurance, and general administrative matters.
- Conduct basic patient pre-screening and update medical history and demographic information.
- Provide professional, empathetic, and patient-focused service.
- Escalate medical or urgent clinical concerns to the appropriate healthcare professional.

Records & Healthcare Administration

- Maintain accurate patient information in EHR and practice management systems.
- Document patient communications, insurance verification, appointments, and follow-ups.
- Assist with referrals, patient intake forms, billing documentation, and other administrative records.
- Assist with contact lens order tracking and supplier follow-ups.
- Maintain strict patient confidentiality and follow HIPAA requirements.

Team Coordination

- Coordinate with optometrists, optometric technicians, billing staff, and other team members.
- Participate in daily huddles and administrative meetings.
- Monitor pending appointments, insurance matters, recalls, and patient follow-ups.
- Support the practice with other healthcare administrative tasks as needed.

Required Qualifications

- Fluent in English and Spanish, both written and verbal.
- Previous experience in healthcare administration, medical reception, patient coordination, or medical scheduling.
- Experience with patient scheduling and healthcare/vision insurance verification.
- Familiarity with U.S.



healthcare insurance processes.
- Understanding of HIPAA and patient confidentiality.
- Strong communication, organization, and attention to detail.
- Comfortable handling sensitive patient information.
- Experience with Eyefinity Encompass PM or similar healthcare practice management software is highly preferred.
- Basic familiarity with optometry/ophthalmology terminology.
- Ability to manage multiple appointments, patient requests, and administrative tasks efficiently.

Preferred / Nice to Have

- Previous optometry or ophthalmology experience.
- Experience with Eyefinity Encompass PM.
- Experience with VSP, EyeMed, Spectera, or Medicare.
- EHR/EMR experience.
- Experience with Weave, Podium, or similar patient communication platforms.
- Contact lens ordering experience.
- Knowledge of CPT/ICD-10 coding.
- Medical Assistant, Ophthalmic Assistant, COA, or Healthcare Administration background.

Job Requirements

- Reliable computer suitable for healthcare administrative work.
- Minimum 50 Mbps wired internet connection.
- Noise-canceling headset.
- Quiet and private home office for patient calls and confidential information.
- Webcam for meetings and training.
- Proficient in Google Workspace or Microsoft Office.
- Comfortable using Zoom and online healthcare/insurance platforms.
- Available to work US Time Zones.

Important:

- Submit your resume in English. If your resume is written in another language, please submit an English-translated version.
- This is an URGENT ROLE. We do NOT ACCEPT applicants who are currently employed full-time, seeking part-time work, on floating status, or currently rendering a notice period.
- This is a full-time, dedicated position.
- Candidates must have a reliable work-from-home setup and a private environment suitable for handling confidential patient information.

Job Types: Full-time, Permanent

Work Location: Remote

📌 Bilingual Healthcare Patient Coordinator Virtual Assistant (Mexico) (México)
🏢 Go Hire Virtual
📍 México