About the role In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.

Key Responsibilities

As a HR Advisor, you'll be responsible for:

- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals through phone.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
- Support the subject matter expert (SME) for all policies and procedures.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretation recommendations.
- Serve as an employee and customer advocate.
- Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
- Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.

Requirements We are looking for people who are proactive. If this is you, get in touch.

As a minimum you must have:

- University Degree.




- 1 year of experience in HR or customer service.
- Advanced English (Conversational).
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Experience in customer service in the United States.
- Experience in phone and customer service support.
- Resolve inquiries through ServiceNow case management system, via telephony system, and Workday, striving for first contact resolution.
- Human resources knowledge base to provide consistent customer service.
- Participate in continuous improvement projects to improve employee experience and enhance efficiency.
- Microsoft Office (Excel).

Skills:

Customer service

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Sueldo: $1.00 - $2.00 al mes

Ventajas

- Seguro de gastos médicos mayores
- Seguro de vida

Lugar de trabajo: remoto híbrido en 64650, Santa María, N. L.

📌 Call Center Agent / Recursos Humanos / Temporal (Santa María)
🏢 Carrier
📍 Santa María