Want to build a career combining client relationships, technology and financial markets?
We’re hiring a Client Experience Analyst to join a growing fintech business, supporting clients using a SaaS platform across integral financial markets.
This is a great next step if you have a few years’ experience in client services, customer success, account management or support and want to broaden your skills while taking on more responsibility.
What you’ll get involved in:
- Build relationships with clients and become a trusted day-to-day contact
- Troubleshoot client queries and develop your technical product knowledge
- Deliver product demos and client training
- Support onboarding, platform setup and configuration
- Run client check-ins and help drive engagement and adoption
- Work closely with Sales, Product and Client Experience teams
- Identify ways to improve and automate processes
- Gain exposure to fintech and global financial markets
What we’re looking for
You’ll be proactive,
organised and comfortable speaking with clients. You’ll enjoy solving problems, learning how technology works and taking ownership rather than simply passing issues on.
Experience in a client-facing, SaaS, fintech or support environment would be valuable, but curiosity, communication skills and a desire to learn and progress are just as important.
? Fluency in English, Spanish and Portuguese is required.
? Working hours: either 10:00-19:00 or 11:00–20:00 UTC−5
If you’re looking for a role where you can develop across account management, client success and technical support, this could be an excellent next move.
While establishing more heavily in Central and Southern America, candidates will be employed via Employment of Record with a trusted partner to the business.