Client Experience & Sales Executive – Premium Design Showroom

Full-time | Permanent Position | Mexico City – Col. Roma | On-site

STUDIO DAVIDPOMPA is looking for a dynamic, polished and customer-oriented professional to join our team in Mexico City.

This is a highly customer-facing, in-person role focused on creating an exceptional experience for our clients, supporting sales and building long-term customer relationships within a premium design environment.

We are looking for someone who is passionate about people, service, sales and brands. Experience in premium fashion, luxury retail, hospitality, beauty, jewelry, lifestyle brands or other high-end customer-facing environments is highly relevant to this position.

An interest in architecture, interiors, furniture and design is a strong advantage, but a design background is not required.

The Role

You will be one of the main points of contact between the brand and our clients. You will welcome clients into our showroom, understand their needs, present our collections, provide product recommendations and guide them throughout the purchasing process.

The role combines customer experience, consultative sales, client relationship management and operational follow-up.

Main Responsibilities

- Welcome and assist clients in our showroom, providing a warm and personalized experience.
- Build and maintain relationships with clients, retailers, architects and interior designers.
- Understand client needs and provide personalized product recommendations.
- Present the brand and its collections in a confident and engaging way.
- Manage sales inquiries and follow up proactively with clients.
- Prepare and follow up on product quotations.
- Process customer orders and coordinate logistics and shipments.
- Prepare quotations, invoices and other order-related documentation.
- Maintain accurate and organized client information and follow-up.
- Conduct after-sales follow-up and maintain long-term client relationships.
- Support the team during trade fairs, exhibitions and brand events.




- Act as a brand representative when required.
- Prepare reports and gather market or client research.
- Work closely with the production and internal teams to ensure a smooth customer experience.

What We Are Looking For We are looking for someone who genuinely enjoys working with people, building relationships and delivering exceptional service.

Ideal backgrounds include:

- Premium or luxury fashion retail
- Luxury or premium customer experience
- Boutique or showroom environments
- Hospitality and high-end guest services
- Beauty, jewelry, watches or lifestyle brands
- Personal shopping / clienteling
- Premium sales environments
- Other customer-facing roles where service, presentation and brand representation are essential

What We Expect
- 2–3 years of experience in customer-facing and/or sales roles.
- Experience in premium or luxury environments is highly desirable.
- Strong customer service and relationship-building skills.
- A natural ability to communicate with different types of clients.
- Confident and polished personal presentation.
- Strong verbal and written communication skills in English and Spanish.
- Advanced spoken and written English is mandatory.
- Consultative and relationship-based approach to sales.
- Strong negotiation and follow-up skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize and manage multiple clients and tasks.
- Proactive, positive and solution-oriented attitude.
- Comfortable working as part of a small and dynamic team.
- Excellent knowledge of Microsoft Office.
- Genuine interest in premium brands, fashion, lifestyle, furniture, lighting and design.

Important This is not a design position.

You will not be responsible for developing architectural or interior design projects. Your main focus will be client experience, sales, relationship management and representing the brand.

A background in fashion, luxury retail, hospitality or premium customer service can be just as relevant as a background in design.

Tipo de puesto: Tiempo completo, Indefinido

Sueldo: $20,000.00 al mes

Beneficios

- Opción a contrato fijo

Lugar de trabajo: Empleo presencial

📌 Client Experience & Sales Executive (Ciudad de México)
🏢 Sda130806Ue0
📍 Ciudad de México