? About our Client:

Our client is a U.S.-based personal injury law firm dedicated to helping individuals navigate complex legal processes after accidents and injuries. They serve clients through a client-centered, results-driven model and maintain a strong intake process to ensure every prospective client receives a fast, empathetic, and organized first point of contact.

✍ Short Description:

We are looking for a confident, empathetic, and highly organized Intake Specialist to serve as the first point of contact for prospective clients. In this role, you will handle inbound and outbound calls, conduct structured interviews to gather key information, build trust and rapport quickly with individuals often calling during a difficult moment, and accurately document information in the firm's systems. This role is idóneo for someone with strong front desk or intake experience who thrives on the phone, communicates with excellent, natural English, and is eager to grow into the legal industry.

? Location: 100% Remote (LATAM)

? Language Requirements: Advanced English (C1+) — excellent, natural spoken English required

⏰ Schedule: Full-time, aligned with U.S. business hours

? Start Date: ASAP

? Compensation & Benefits:

- Competitive salary in USD
- Remote-first flexibility. Work from anywhere.

? Responsibilities:

- Serve as the first point of contact for prospective clients,



handling both inbound and outbound calls
- Conduct structured intake interviews, asking clear, detailed questions without making callers feel interrogated
- Accurately document information in real time using the firm's CRM/case management systems
- Build rapport and trust quickly, especially with individuals calling during a stressful or difficult moment
- De-escalate upset or emotional callers through active listening and empathy
- Maintain strict confidentiality when handling sensitive personal information
- Learn and adapt quickly to legal CRM and case management platforms

? Qualifications:

- Experience in front desk, receptionist, or client intake roles (legal industry experience is a plus, but not required)
- Excellent, natural spoken English (C1+) — this is non-negotiable for the role
- Strong phone presence; comfortable with high call volumes
- Strong active listening and de-escalation skills
- Comfortable taking detailed notes in real time while speaking with clients
- Strong confidentiality practices, including maintaining a private/secure remote workspace
- Highly organized, detail-oriented, and reliable

? If you meet the experience outlined above, we'd love to hear from you. Please apply, our team is excited about your application and will be in touch as soon as possible.

📌 Client Intake Specialist | Remote LATAM (México)
🏢 Floowi
📍 México