Onboarding Coordinator

Position Summary

We are seeking a highly organized and detail-oriented Onboarding Coordinator to manage and coordinate the end-to-end onboarding experience for new hires. This role is responsible for ensuring a seamless, efficient, and engaging onboarding process that supports employee integration and contributes to a positive employee experience from day one.

The adecuado candidate is a strong communicator with excellent coordination and stakeholder management skills, capable of working cross-functionally with Human Resources, Talent Acquisition, IT, Facilities, and business leaders.

Key Responsibilities

- Coordinate the full onboarding lifecycle for new hires, from offer acceptance through successful integration into the organization. - Manage and track onboarding documentation, ensuring compliance with company policies and legal requirements. - Schedule and facilitate new hire orientation sessions, training programs, and welcome meetings. - Partner with HR, IT, Facilities, Security, and other departments to ensure all onboarding requirements are completed prior to the employee's start date. - Monitor onboarding timelines and ensure all activities are completed within established service level agreements (SLAs). - Serve as the primary point of contact for new hires, addressing questions and providing guidance throughout the onboarding process. - Maintain accurate employee records and update HR systems and databases as needed. - Generate onboarding reports and track key performance metrics related to onboarding effectiveness and employee experience. - Identify opportunities to improve onboarding processes and implement best practices to enhance efficiency and engagement.



- Ensure a consistent, professional, and positive onboarding experience for all new employees.

Qualifications

Education

- Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Development, or a related field.

Experience

- 1–3 years of experience in onboarding, human resources, employee experience, HR operations, or administrative coordination. - Experience working with Human Resource Information Systems (HRIS) is preferred. - Proven ability to manage multiple priorities and coordinate several onboarding processes simultaneously.

Knowledge & Skills

- Understanding of onboarding and employee lifecycle processes. - Knowledge of HR documentation and compliance requirements. - Proficiency in Microsoft Office Suite and/or Google Workspace. - Experience with HR platforms such as Workday, SAP SuccessFactors, BambooHR, Oracle HCM, or similar systems is a plus. - Basic knowledge of employment laws and HR best practices is preferred.

Core Competencies

- Strong organizational and time-management skills. - Exceptional attention to detail. - Excellent verbal and written communication skills. - Customer-service mindset with a focus on employee experience. - Ability to work effectively in a fast-paced environment. - Strong problem-solving and follow-up skills. - Collaborative and team-oriented approach. - Ability to maintain confidentiality and handle sensitive information.

Key Performance Indicators (KPIs)

- Onboarding completion rate. - Time-to-onboard. - New hire satisfaction scores. - SLA compliance rate. - Accuracy and completeness of onboarding documentation. - New hire retention during the first 90 days.

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