Customer Service Agent –

- AI &
- Technology

We are an e-commerce company looking for a Customer Service Agent –
- AI &
- Technology to join our team. This role combines day-to-day customer support with opportunities to work on AI, automation, and customer service technology.
- This will be a remote/telecommute position.

What You’ll Do

- Assist e-commerce customers through email, chat, and phone
- Troubleshoot customer, order, and product-related issues
- Help implement, monitor, test, and improve AI customer service tools
- Identify opportunities to improve workflows using AI and automation
- Troubleshoot technical issues and help connect different systems
- Test and help implement new tools and processes

What We’re Looking For

- Previous customer service experience




- Strong English reading, writing, and speaking skills are required
- Strong communication and teamwork skills
- Good technical and problem-solving abilities
- Familiarity with AI tools and automation
- Ability to learn new systems quickly and research solutions independently
- Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus

If you enjoy helping customers and are also interested in AI, technology, and finding better ways to get things done, we’d like to hear from you.

📌 Customer Service Agent - AI & Technology (México)
🏢 Pyle USA
📍 México