Company: Smart Foundation Repair

Job Type: Full-time, Remote

Schedule: Monday – Friday, 11:00 AM – 9:00 PM CST (Includes a 1-hour lunch break)

Pay: $300 base weekly salary + performance commissions & bonuses (Earning potential: $600+ / week)

About Smart Foundation Repair

At Smart Foundation Repair, our mission is to inspire the next generation of craftsmen by bringing nobility and class back to the trades. We specialize in structural support, foundation repairs, and basement waterproofing.

We operate as a high-stakes championship team—not just a group of employees. We hold ourselves and each other to high standards, believing in continuous growth, ownership, and direct communication.

Our Core Values & The Smart™ Pledge

Every team member at Smart Foundation Repair lives by our Core Values and Personal Pledge:

- Committed (Ein Mann, Ein Wort): We take full ownership of our actions and outcomes, good or bad. A promise is a promise.
- Clear: We focus on what matters most, prioritizing effectively to work cohesively and reduce friction.
- Climbing: We embrace a growth mindset. We constantly seek to improve ourselves and our work.
- Caring: We prioritize empathy and respect in all our interactions with colleagues and clients.
- Cash-Conscious: We treat company resources, time, and money with discipline and care.

How We Operate (Operating Principles):

- Always Respond Quickly: We communicate fast and keep everyone informed.
- Silence Is Not Kindness: We give fast, honest, and helpful feedback before small issues grow.
- Everyone Cleans the Toilets: No task is beneath anyone. We do whatever it takes to win together.





Position Summary We are seeking a driven, reliable Customer Service Representative (CSR) to join our team on an 11:00 AM – 9:00 PM CST evening shift.

Your core objective is lead follow-up, qualification, and appointment setting. You will cover critical lunch peak hours and evening calls to follow up on inquiries, qualify homeowners, and set accurate, 100% pre-filtered appointments for our sales team.

Key Responsibilities

- Evening Lead Engagement & Speed-to-Lead: Call and text inbound leads (from Angi, Facebook, Google, etc.) within 30 minutes of inquiry. Maintain a strict 14- to 15-day follow-up cadence (calls, texts, emails) for non-responsive leads.
- Rigorous Qualification & Filtering: Filter prospects thoroughly to ensure Evaluators meet with qualified buyers. Confirm:
- Property ownership (homeowner / contract buyer)
- Presence of all key decision-makers
- Residential vs. commercial property
- Project budget alignment (minimum project size: $2,000)
- Credit/financing evaluation rating
- Appointment Setting: Schedule 90-minute in-home consultations in GoHighLevel (GHL) when all decision-makers are present.
- Database Reactivation: Proactively call and text older/dormant leads in our CRM to re-engage them and convert them into new appointments.




- CRM Discipline: Log detailed notes in GoHighLevel after every call/interaction and maintain a clear unread inbox.
- Warranty & Service Calls: Promptly handle incoming warranty requests and schedule inspection visits.

Key Performance Indicators (KPIs)

- Conversion Rate: Maintain an 80%+ conversion rate from qualified lead to booked appointment.
- Response Speed: Rapid response to all incoming calls, texts, and leads.
- Data Accuracy: 100% accurate customer notes, addresses, and qualified criteria passed to Evaluators.

Qualifications & Requirements

- Schedule: Must be fully available to work 11:00 AM – 9:00 PM CST, Monday through Friday (45-hour workweek).
- Experience: 2+ years of experience in customer service, appointment setting, phone sales, or lead qualification.
- Communication: Outstanding verbal and written English skills with a warm, confident phone presence.
- Tech Skills a plus: Familiarity with GoHighLevel (or similar CRMs), Google Suite, and online dialers.
- Remote Setup:
- Quiet, dedicated home office free from background noise.
- High-speed, stable internet connection.
- Computer equipped with a working webcam (camera turned on for all meetings).

Compensation & Benefits

- Base Weekly Salary: $300.00 USD / week
- Performance Pay & Commissions:
- Sales Commission
- Volume Bonus
- After-Hours / Evening Bonus
- Paid Time Off (PTO)
- Year-End Bonus

Job Type: Full-time Pay: $25,795.98 - $30,082.41 per month

Experience

- Customer: 3 years (Preferred)

Language:
- English (Required)

Work Location: Remote

📌 Customer Service Representative (CSR) – Evening Shift & Lead Qualification (México)
🏢 Smart Foundation Systems
📍 México