Full-Time | 100% Remote | $5–$10 / hour

We are looking for a highly professional and customer-focused Customer Service Representative to join our team. The ideal candidate has excellent English communication skills, a clear and professional accent, and previous experience working with U.S.-based companies or clients.

Position Details

- Position: Customer Service Representative
- Employment: Full-Time
- Work Setup: 100% Remote
- Schedule: Monday–Friday, 9:00 AM–5:00 PM EST
- Rate: $5–$8 per hour, depending on experience and qualifications

NON-NEGOTIABLE REQUIREMENTS

Applicants must meet ALL of the following requirements:

- C1 English proficiency or higher
- Excellent spoken and written English
- Strong, clear, and professional English communication
- Clear and easy-to-understand English accent
- Previous U.S.-based work experience is REQUIRED
- Strong customer service and interpersonal skills
- Professional, confident, and friendly phone manner
- Able to communicate effectively with U.S. customers and clients
- Reliable internet connection and a suitable remote-work environment
- Able to work the full Monday–Friday schedule, 9:00 AM–5:00 PM EST

PREFERRED QUALIFICATIONS The following experience is a strong plus.

- Medical Virtual Assistant (Medical VA) experience
- Applied Behavior Analysis (ABA) industry experience
- Experience working with healthcare providers, patients, families,



or insurance companies
- Experience supporting U.S.-based healthcare or medical practices
- Familiarity with medical terminology, HIPAA, scheduling, referrals, or insurance verification

Key Responsibilities
- Handle customer inquiries through phone, email, chat, or other communication channels
- Provide accurate and professional information to customers
- Resolve customer concerns and issues efficiently
- Maintain a positive and professional customer experience
- Follow company policies, procedures, and communication standards
- Document customer interactions and update records accurately
- Coordinate with internal teams when issues require escalation
- Follow up with customers as needed
- Perform other customer service-related tasks as assigned

Adecuado CandidateWe are looking for someone who is:
- Highly fluent and confident in English
- Comfortable speaking with U.S. customers
- Professional and articulate
- Patient, friendly, and solutions-oriented
- Detail-oriented and organized
- Reliable and able to work independently
- Experienced in handling customer concerns professionally

IMPORTANTC1 English proficiency or higher and U.S.-based work experience are mandatory requirements for this position. Candidates who do not meet these requirements may not be considered for the role.

📌 Customer Service Representative - Medical VA ( ABA) (México)
🏢 The Weissman
📍 México