Remote We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.

We are seeking a VA Success Manager to own the post-placement relationship with our virtual assistants once they've landed a role with a client. This role is the bridge between our VAs and the clients they support — making sure performance stays high, issues get caught early, and placements last.

Salary : Top-of-market salary paid in USD

Type : Full-time

Key Responsibilities

Run regular check-ins with placed VAs to track performance, workload, and blockers

Manage a portfolio of active placements and keep records up to date

Monitor performance signals and flag risks before they turn into churn

Gather and verify feedback from both VAs and clients

Coach VAs on expectations, communication, and delivery standards

Escalate serious performance or relationship issues to the ops team with clear context

Own the support inbox and respond to VA questions promptly

Candidate Profile





~ Fluent in English, both written and spoken

~2+ years in account management, customer success, or client-facing operations

~ Has managed multiple accounts or relationships at once without dropping any

~ Strong people skills — able to build trust quickly and have direct conversations when needed

~ Good judgment: can read between the lines and tell when something isn't adding up

~ Organized, proactive, and comfortable following up until things are closed

~ Comfortable with Google Workspace, Slack, Notion, and other collaboration tools

~ Able to coordinate with US working hours Why This Role

Earn in USD while gaining remote international experience

Own a full portfolio of relationships with real impact on retention

Gain exposure to international startup operations and offshore team management

📌 Customer Success Manager - Formation, stage (Ciudad de México)
🏢 Founders Arm
📍 Ciudad de México