Gordian Staffing, A New Way of HR. We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About Our Client A community association management company based on the belief that effective management anticipates clients’ needs.
As a CSS, You Will Be Responsible For Providing exceptional customer service and quality administrative support to both internal and external clients.
Activities
- Manage review, assignment, and follow-up for Association Work Orders
- Follow-up with Service providers and vendors either via system, email or phone as needed in order to obtain current status of requests and maintain system follow-up notes
- Manage deadlines relating to Work Order Tasks, ensuring all tasks are updated not less than weekly
- Document actions taken with system notes
- Escalate items requiring support to higher level Community Support team members or the Community Manager
- Manage, review, and process non-complex Design Review Committee or Architectural Review Committee (ARC) applications from homeowners in compliance with Association deadlines
- Monitor for status and timelines of ARC Applications and maintain system records as needed
- Document actions taken with system notes
- Update vendors assigned to the Community as directed by the Community Management team
- Other duties and special projects as assigned
Work Schedule Monday - Friday Standard time: 10:00 am to 07:00 pm Mexico City time
Daylight saving: 09:00 am to 06:00pm Mexico City time
This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)
Benefits Competitive Salary (According to experience).
Remote Work.
Work Stability.
Computer equipment.
Christmas bonus of 30 days (Aguinaldo).
12 vacation days after the first year.
IMSS.
Major medical insurance since day 1.
After The 3-month Probation Contract, We Add The Following Minor medical insurance (Clinic may vary according to your city).
Food vouchers (10% of the gross salary).
Restaurant tickets ($2,052 pesos).
Saving fund (8% of the gross salary).
Minimum Requirements
- Strong verbal and writing English skills.
- 3 years of experience with customer service and administrative tasks.
- Previous experience in positions in the hospitality industry.
- Observation, curiosity, intelligence, and being friendly are highly valued skills.
Competencies Ability to prioritize Detail Oriented Customer Oriented Time Management Attention to Detail Communication Skills