Job Title: Fulfillment Operations Specialist Contractor Fee: $3,000/month (USD) Remote Engagement Type: Independent Contractor Commitment: Full-time (Approx.

Company Overview: We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage integral talent.

About This Role: We're hiring a Fulfillment Operations Specialist to support a fast-growing eCommerce brand across Shopify, Amazon, Walmart, TikTok Shop, and other sales channels. In this role, you will manage fulfillment workflows, troubleshoot operational and system issues, support product and inventory setup, and help improve processes across ERP, WMS, and marketplace platforms. Support end-to-end backorder program execution when products are sold through future inventory Validate inventory alignment across Shopify, ERP, and WMS systems before backorder release decisions Balance automation with manual controls to ensure customer commitments are operationally feasible Support Shopify product creation, SKU setup, and shipping configuration for new launches and spare parts workflows Operate across Shopify DTC, Amazon FBA/FBM, Walmart Marketplace, TikTok Shop,



and other partner channels Produce weekly trend analysis across fulfillment, order flow, and system performance Translate exception data into prioritized recommendations and surface recurring operational issues Coordinate with 3PL partners, CX, and internal teams on issue resolution and escalation management Assist in testing and rollout of process improvements to reduce exceptions and manual work Software/Platforms/Tools: Shopify (required) Fulfil (ERP) or similar systems Marketplace platforms: including Amazon FBA/FBM, Walmart Marketplace, and TikTok Shop Experience working as a freelancer or independent contractor supporting remote or international teams Strong systems experience across Shopify, ERP/OMS platforms, marketplace tools, and tracking systems Experience working in multi-channel environments (DTC, marketplace, retail, dropship) Experience with Shopify product setup, SKU management, bundles, shipping logic, and inventory synchronization Data-driven mindset with the ability to translate reporting into actionable insights C1–C2 level English proficiency (written and verbal) Experience in high-growth or scaling eCommerce brands Shift Schedule : Monday to Friday, aligned with US EST hours, with flexibility for cross-functional collaboration as needed.

📌 E-Commerce Operations Lead (Ciudad de México)
🏢 Tidal
📍 Ciudad de México