? Fertility Clinic Implementation & Client Experience Specialist ? Job Type: Full-Time ? Job Location: Hybrid – Mexico (Remote + Travel within Mexico) ? Schedule: Monday–Friday | 9:00 AM–6:00 PM ? About Us We are a general staffing and workforce solutions company connecting talented professionals in Mexico with international organizations. We specialize in building remote and hybrid teams while creating long-term career opportunities with global companies. ? Role Summary We are looking for a Fertility Clinic Implementation & Client Experience Specialist with hands-on experience in the fertility/IVF industry to support the implementation and adoption of specialized EMR/EHR software across fertility clinics in Mexico. This is a client-facing position that combines fertility clinical workflow knowledge, software implementation, and client experience.

The ideal candidate understands how a fertility clinic operates from the clinical and patient-care perspective and can work directly with clinic teams to understand their processes, guide them through implementation, and help translate their existing workflows into the software. ? You do not need to be an IT specialist. Technical aspects of the platform can be taught. Strong fertility/IVF clinical experience and an understanding of fertility clinic workflows are essential. ? In This Role, You Will Be Responsible For ? Supporting EMR/EHR implementations across fertility and IVF clinics in Mexico. ? Working directly with clinic teams to understand their existing clinical workflows and operational needs. ? Helping translate fertility workflows and processes into the software platform. ? Guiding clinical teams throughout implementation, onboarding, and software adoption. ? Supporting patient coordination workflows, medication protocols, treatment processes,



and other clinical activities within the platform. ? Serving as a primary point of contact for clinic users during implementation. ? Providing guidance and support to users before, during, and after go-live. ? Explaining software functionality and processes clearly to nurses, coordinators, administrators, and other clinic users. ? Identifying workflow challenges and collaborating with internal teams to support successful implementation. ❤️ Building strong relationships with clinics and ensuring a positive client experience. ✈️ Traveling to fertility clinics throughout Mexico as required for implementations and onsite support. ? To Be Successful in This Role, You'll Need ? Previous professional experience within a fertility or IVF clinic is required. ? Hands-on understanding of fertility/IVF clinical workflows. ? Experience directly supporting or coordinating fertility patients. ? Knowledge of patient coordination, medication protocols, treatment cycles, and general fertility clinical processes. ? ⚕️ Previous experience as an IVF Coordinator, Fertility Coordinator, IVF Nurse, Fertility Nurse, Clinical Coordinator, or similar fertility-clinic role is highly desirable. ? Experience using EMR/EHR software in a healthcare or fertility environment. ?️ Strong client-facing and communication skills. ? Ability to explain clinical processes and software workflows clearly. ? Strong organizational and problem-solving skills.



? Comfortable learning new software and performing basic troubleshooting. ? Advanced English communication skills. ✈️ Availability to travel within Mexico as required. ? Availability to work Monday–Friday, 9:00 AM–6:00 PM. ? Technical / Functional Skills • EMR/EHR systems • Fertility/IVF clinical workflows • Patient and treatment-cycle coordination • Medication protocol workflows • Software implementation and adoption • Client onboarding and support • Basic software troubleshooting • Clinical workflow analysis • Client relationship management ⭐ Preferred Qualifications • 2+ years of professional fertility/IVF experience.

- Previous experience as an EMR/EHR Super User, Practice Champion, or key software user within a fertility clinic.
- Experience assisting with software implementations, system transitions, or clinic onboarding.
- Previous experience training or guiding healthcare professionals on clinical processes or software.
- Experience working with multiple clinic locations or cross-functional healthcare teams. ? Work Environment ? Hybrid position combining remote work with onsite visits to fertility/IVF clinics. ✈️ Travel is within Mexico and will depend on active implementations and client needs. ? Monday–Friday, 9:00 AM–6:00 PM. ⏱️ Approximately 40 hours per week. ? Company-provided laptop and required software. ? Occasional schedule adjustments may be required based on implementation or client needs. ? Salary Range: Payroll: $27,000–$35,000 MXN/month Direct Contractor: $32,000–$43,000 MXN/monthth --- ⚠️ Important This position is focused on fertility clinical workflows, software implementation, and client experience. It is not a medical billing, embryology, cryopreservation, or laboratory role.

📌 Fertility Clinic Implementation & Client Experience Specialist (México)
🏢 Remoto Workforce
📍 México