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Global Head of Customer Happiness - Mexico City (Hybrid)

Mexico City / CMX / Mexico

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What You'll Do

We're looking for a Global Head of Customer Happiness to lead Clara’s Customer Happiness organization globally, with the mission of delivering an AI-forward and world-class customer experience in every market. You will lead our local Customer Happiness leaders and their teams, setting the strategy, standards, and operating model for the function everywhere that Clara operates, and work closely with Clara's CEO and Chief Product Officer. This role combines people leadership, customer experience, operational excellence, and a heavy emphasis on data and AI-driven technology to scale our support models as we grow.

- Lead with example: being involved in building your own solutions using AI coding models (Claude, Codex, Cursor, open source models, etc.) and manage an organization that includes agents and people fully empowered by AI

- Pioneer an AI-first approach to customer experience, defining how artificial intelligence, workflow automation (such as N8N), and self-service solutions can dramatically improve the customer journey, boost team productivity, and drive operational scalability.

- Lead and develop Customer Happiness leaders across Mexico, Brazil, and Colombia, creating a high-performance, customer-centric organization with strong operational rigor.

- Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and continuous improvement across markets.

- Own and continuously optimize key metrics such as NPS, CSAT, SLA, response and resolution times, quality, and productivity.

- Standardize and optimize processes across countries while maintaining the right level of local flexibility to meet regional needs.

- Act as a strategic partner and key stakeholder to senior leaders and executives across Product, Engineering, Operations, etc. serving as the voice of the customer to influence company-wide strategy and solve recurring pain points.

- Leverage customer data, feedback, and contact reasons (using BI tools like Databricks and Metabase) to identify root causes of user friction and turn insights into actionable improvements, communicating findings transparently via Slack and Google Drive documentation.

- Ensure the organization has the right talent, tools, capacity, and AI resources to seamlessly support Clara’s hyper-growth.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

- 8 years of experience in Customer Support, Customer Experience, Customer Operations, or related functions, with proven role-specific execution in a high-growth environment.

- Significant experience leading leaders and scaling teams, ideally across multiple markets or business units.

- Proven experience owning and improving customer experience and operational KPIs, including NPS, CSAT, SLA, quality, and productivity.

- Extensive experience and a strong interest in using AI tools to automate workflows, scale operations, and enhance customer satisfaction, treating AI as a core component of your operational strategy.

- Strong cross-functional leadership and executive presence, with a proven track record of managing relationships with senior leaders and cross-functional stakeholders.

- Strong analytical mindset and ability to turn customer and operational data into clear actions and measurable improvements.

- Experience with customer service platforms such as Zendesk, Intercom, or similar tools.

- Excellent verbal and written communication skills.

- Adaptability to fast-changing environments and a hands-on, builder's mentality.

Nice to haves

- Experience in fintech, banking, payments, SaaS, or B2B technology.

- Experience leading teams across Mexico, Brazil, and/or Colombia.

- Independent analytical skills using spreadsheets, SQL, or Python.

- A good sense of humor.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who We Are

- We’re the leading B2B fintech for spend management in Latin America.

- Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

- Passionate about making Latin America more prosperous and competitive.

- Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

- Product-led, high-talent-density culture — designed for builders who raise the bar.

- Proud of our open, inclusive, and values-driven environment.

What We Believe In

- #Clarity. We say things clearly, directly, and proactively.

- #Simplicity. We reduce noise to focus on what really matters.

- #Ownership. We take responsibility and never wait to be told.

- #Pride. We build products and experiences we’re proud of.

- #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

- #Inclusivity. Every voice counts. Everyone contributes to our mission.

What We Offer

- Competitive salary and stock options (ESOP) from day one

- Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

- Annual learning budget and internal accelerated development paths

- High-ownership environment: we move fast, learn fast, and raise the bar — together

- Smart, ambitious teammates — low ego, high impact

- Versátil vacation and hybrid work model focused on results

If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara’s Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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244 results found

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- Afghanistan 93

- Åland Islands 358

- Albania 355

- Algeria 213

- American Samoa 1

- Andorra 376

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- Anguilla 1

- Antigua & Barbuda 1

- Argentina 54

- Armenia 374

- Aruba 297

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- Australia 61

- Austria 43

- Azerbaijan 994

- Bahamas 1

- Bahrain 973

- Bangladesh 880

- Barbados 1

- Belarus 375

- Belgium 32

- Belize 501

- Benin 229

- Bermuda 1

- Bhutan 975

- Bolivia 591

- Bosnia & Herzegovina 387

- Botswana 267

- Brazil 55





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- Bulgaria 359

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- Comoros 269

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- Congo - Kinshasa 243

- Cook Islands 682

- Costa Rica 506

- Côte d’Ivoire 225

- Croatia 385

- Cuba 53

- Curaçao 599

- Cyprus 357

- Czechia 420

- Denmark 45

- Djibouti 253

- Dominica 1

- Dominican Republic 1

- Ecuador 593

- Egypt 20

- El Salvador 503

- Equatorial Guinea 240

- Eritrea 291

- Estonia 372

- Eswatini 268

- Ethiopia 251

- Falkland Islands 500

- Faroe Islands 298

- Fiji 679

- Finland 358

- France 33

- French Guiana 594

- French Polynesia 689

- Gabon 241

- Gambia 220

- Georgia 995

- Germany 49

- Ghana 233

- Gibraltar 350

- Greece 30

- Greenland 299

- Grenada 1

- Guadeloupe 590

- Guam 1

- Guatemala 502

- Guernsey 44

- Guinea 224

- Guinea-Bissau 245

- Guyana 592

- Haiti 509

- Honduras 504

- Hong Kong SAR China 852

- Hungary 36

- Iceland 354

- India 91

- Indonesia 62

- Iran 98

- Iraq 964

- Ireland 353

- Isle of Man 44

- Israel 972

- Italy 39

- Jamaica 1

- Japan 81

- Jersey 44

- Jordan 962

- Kazakhstan 7

- Kenya 254

- Kiribati 686

- Kosovo 383

- Kuwait 965

- Kyrgyzstan 996

- Laos 856

- Latvia 371

- Lebanon 961

- Lesotho 266

- Liberia 231

- Libya 218

- Liechtenstein 423

- Lithuania 370

- Luxembourg 352

- Macao SAR China 853

- Madagascar 261

- Malawi 265

- Malaysia 60

- Maldives 960

- Mali 223

- Malta 356

- Marshall Islands 692

- Martinique 596

- Mauritania 222

- Mauritius 230

- Mayotte 262

- Mexico 52

- Micronesia 691

- Moldova 373

- Monaco 377

- Mongolia 976

- Montenegro 382

- Montserrat 1

- Morocco 212

- Mozambique 258

- Myanmar (Burma) 95

- Namibia 264

- Nauru 674

- Nepal 977

- Netherlands 31

- New Caledonia 687

- New Zealand 64

- Nicaragua 505

- Niger 227

- Nigeria 234

- Niue 683

- Norfolk Island 672

- North Korea 850

- North Macedonia 389

- Northern Mariana Islands 1

- Norway 47

- Oman 968

- Pakistan 92

- Palau 680

- Palestinian Territories 970

- Panama 507

- Papua New Guinea 675

- Paraguay 595

- Peru 51

- Philippines 63

- Poland 48

- Portugal 351

- Puerto Rico 1

- Qatar 974

- Réunion 262

- Romania 40

- Russia 7

- Rwanda 250

- Samoa 685

- San Marino 378

- São Tomé & Príncipe 239

- Saudi Arabia 966

- Senegal 221

- Serbia 381

- Seychelles 248

- Sierra Leone 232

- Singapore 65

- Sint Maarten 1

- Slovakia 421

- Slovenia 386

- Solomon Islands 677

- Somalia 252

- South Africa 27

- South Korea 82

- South Sudan 211

- Spain 34

- Sri Lanka 94

- St. Barthélemy 590

- St. Helena 290

- St. Kitts & Nevis 1

- St. Lucia 1

- St. Martin 590

- St. Pierre & Miquelon 508

- St. Vincent & Grenadines 1

- Sudan 249

- Suriname 597

- Svalbard & Jan Mayen 47

- Sweden 46

- Switzerland 41

- Syria 963

- Taiwan 886

- Tajikistan 992

- Tanzania 255

- Thailand 66

- Timor-Leste 670

- Togo 228

- Tokelau 690

- Tonga 676

- Trinidad & Tobago 1

- Tunisia 216

- Turkey 90

- Turkmenistan 993

- Turks & Caicos Islands 1

- Tuvalu 688

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- Uganda 256

- Ukraine 380

- United Arab Emirates 971

- United Kingdom 44

- United States 1

- Uruguay 598

- Uzbekistan 998

- Vanuatu 678

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- Vietnam 84

- Wallis & Futuna 681

- Western Sahara 212

- Yemen 967

- Zambia 260

- Zimbabwe 263

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Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What You'll Do

We're looking for a Global Head of Customer Happiness to lead Clara’s Customer Happiness organization globally, with the mission of delivering an AI-forward and world-class customer experience in every market. You will lead our local Customer Happiness leaders and their teams, setting the strategy, standards, and operating model for the function everywhere that Clara operates, and work closely with Clara's CEO and Chief Product Officer. This role combines people leadership, customer experience, operational excellence, and a heavy emphasis on data and AI-driven technology to scale our support models as we grow.

- Lead with example: being involved in building your own solutions using AI coding models (Claude, Codex, Cursor, open source models, etc.) and manage an organization that includes agents and people fully empowered by AI

- Pioneer an AI-first approach to customer experience, defining how artificial intelligence, workflow automation (such as N8N), and self-service solutions can dramatically improve the customer journey, boost team productivity, and drive operational scalability.

- Lead and develop Customer Happiness leaders across Mexico, Brazil, and Colombia, creating a high-performance, customer-centric organization with strong operational rigor.

- Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and continuous improvement across markets.

- Own and continuously optimize key metrics such as NPS, CSAT, SLA, response and resolution times, quality, and productivity.

- Standardize and optimize processes across countries while maintaining the right level of local flexibility to meet regional needs.

- Act as a strategic partner and key stakeholder to senior leaders and executives across Product, Engineering, Operations, etc. serving as the voice of the customer to influence company-wide strategy and solve recurring pain points.

- Leverage customer data, feedback, and contact reasons (using BI tools like Databricks and Metabase)



to identify root causes of user friction and turn insights into actionable improvements, communicating findings transparently via Slack and Google Drive documentation.

- Ensure the organization has the right talent, tools, capacity, and AI resources to seamlessly support Clara’s hyper-growth.

Who You Are

We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

- 8 years of experience in Customer Support, Customer Experience, Customer Operations, or related functions, with proven role-specific execution in a high-growth environment.

- Significant experience leading leaders and scaling teams, ideally across multiple markets or business units.

- Proven experience owning and improving customer experience and operational KPIs, including NPS, CSAT, SLA, quality, and productivity.

- Extensive experience and a strong interest in using AI tools to automate workflows, scale operations, and enhance customer satisfaction, treating AI as a core component of your operational strategy.

- Strong cross-functional leadership and executive presence, with a proven track record of managing relationships with senior leaders and cross-functional stakeholders.

- Strong analytical mindset and ability to turn customer and operational data into clear actions and measurable improvements.

- Experience with customer service platforms such as Zendesk, Intercom, or similar tools.

- Excellent verbal and written communication skills.

- Adaptability to fast-changing environments and a hands-on, builder's mentality.

Nice to haves

- Experience in fintech, banking, payments, SaaS, or B2B technology.

- Experience leading teams across Mexico, Brazil, and/or Colombia.

- Independent analytical skills using spreadsheets, SQL, or Python.

- A good sense of humor.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who We Are

- We’re the leading B2B fintech for spend management in Latin America.

- Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.

- Passionate about making Latin America more prosperous and competitive.

- Constantly innovating to build financial infrastructure that enables each of our customers to thrive.

- Product-led, high-talent-density culture — designed for builders who raise the bar.

- Proud of our open, inclusive, and values-driven environment.

What We Believe In

- #Clarity. We say things clearly, directly, and proactively.

- #Simplicity. We reduce noise to focus on what really matters.

- #Ownership. We take responsibility and never wait to be told.

- #Pride. We build products and experiences we’re proud of.

- #Always Be Changing (ABC). We grow through feedback, risk-taking, and action.

- #Inclusivity. Every voice counts. Everyone contributes to our mission.

What We Offer

- Competitive salary and stock options (ESOP) from day one

- Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)

- Annual learning budget and internal accelerated development paths

- High-ownership environment: we move fast, learn fast, and raise the bar — together

- Smart, ambitious teammates — low ego, high impact

- Flexible vacation and hybrid work model focused on results

If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara’s Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

244 results found

No results found

- Afghanistan 93

- Åland Islands 358

- Albania 355

- Algeria 213

- American Samoa 1

- Andorra 376

- Angola 244

- Anguilla 1

- Antigua & Barbuda 1

- Argentina 54

- Armenia 374

- Aruba 297

- Ascension Island 247

- Australia 61

- Austria 43

- Azerbaijan 994

- Bahamas 1

- Bahrain 973

- Bangladesh 880

- Barbados 1

- Belarus 375

- Belgium 32

- Belize 501

- Benin 229

- Bermuda 1

- Bhutan 975

- Bolivia 591

- Bosnia & Herzegovina 387

- Botswana 267

- Brazil 55

- British Indian Ocean Territory 246

- British Virgin Islands 1

- Brunei 673

- Bulgaria 359

- Burkina Faso 226

- Burundi 257

- Cambodia 855

- Cameroon 237

- Canada 1

- Cape Verde 238

- Caribbean Netherlands 599

- Cayman Islands 1

- Central African Republic 236

- Chad 235

- Chile 56

- China 86

- Christmas Island 61

- Cocos (Keeling) Islands 61

- Colombia 57

- Comoros 269

- Congo - Brazzaville 242

- Congo - Kinshasa 243

- Cook Islands 682

- Costa Rica 506

- Côte d’Ivoire 225

- Croatia 385

- Cuba 53

- Curaçao 599

- Cyprus 357

- Czechia 420

- Denmark 45

- Djibouti 253

- Dominica 1

- Dominican Republic 1

- Ecuador 593

- Egypt 20

- El Salvador 503

- Equatorial Guinea 240

- Eritrea 291

- Estonia 372

- Eswatini 268

- Ethiopia 251

- Falkland Islands 500

- Faroe Islands 298

- Fiji 679

- Finland 358

- France 33

- French Guiana 594

- French Polynesia 689

- Gabon 241

- Gambia 220

- Georgia 995

- Germany 49

- Ghana 233

- Gibraltar 350

- Greece 30

- Greenland 299

- Grenada 1

- Guadeloupe 590

- Guam 1

- Guatemala 502

- Guernsey 44

- Guinea 224

- Guinea-Bissau 245

- Guyana 592

- Haiti 509

- Honduras 504

- Hong Kong SAR China 852

- Hungary 36

- Iceland 354

- India 91

- Indonesia 62

- Iran 98

- Iraq 964

- Ireland 353

- Isle of Man 44

- Israel 972

- Italy 39

- Jamaica 1

- Japan 81

- Jersey 44

- Jordan 962

- Kazakhstan 7

- Kenya 254

- Kiribati 686

- Kosovo 383

- Kuwait 965

- Kyrgyzstan 996

- Laos 856

- Latvia 371

- Lebanon 961

- Lesotho 266

- Liberia 231

- Libya 218

- Liechtenstein 423

- Lithuania 370

- Luxembourg 352

- Macao SAR China 853

- Madagascar 261

- Malawi 265

- Malaysia 60

- Maldives 960

- Mali 223

- Malta 356

- Marshall Islands 692

- Martinique 596

- Mauritania 222

- Mauritius 230

- Mayotte 262

- Mexico 52

- Micronesia 691

- Moldova 373

- Monaco 377

- Mongolia 976

- Montenegro 382

- Montserrat 1

- Morocco 212

- Mozambique 258

- Myanmar (Burma) 95

- Namibia 264

- Nauru 674

- Nepal 977

- Netherlands 31

- New Caledonia 687

- New Zealand 64

- Nicaragua 505

- Niger 227

- Nigeria 234

- Niue 683

- Norfolk Island 672

- North Korea 850

- North Macedonia 389

- Northern Mariana Islands 1

- Norway 47

- Oman 968

- Pakistan 92

- Palau 680

- Palestinian Territories 970

- Panama 507

- Papua New Guinea 675

- Paraguay 595

- Peru 51

- Philippines 63

- Poland 48

- Portugal 351

- Puerto Rico 1

- Qatar 974

- Réunion 262

- Romania 40

- Russia 7

- Rwanda 250

- Samoa 685

- San Marino 378

- São Tomé & Príncipe 239

- Saudi Arabia 966

- Senegal 221

- Serbia 381

- Seychelles 248

- Sierra Leone 232

- Singapore 65

- Sint Maarten 1

- Slovakia 421

- Slovenia 386

- Solomon Islands 677

- Somalia 252

- South Africa 27

- South Korea 82

- South Sudan 211

- Spain 34

- Sri Lanka 94

- St. Barthélemy 590

- St. Helena 290

- St. Kitts & Nevis 1

- St. Lucia 1

- St. Martin 590

- St. Pierre & Miquelon 508

- St. Vincent & Grenadines 1

- Sudan 249

- Suriname 597

- Svalbard & Jan Mayen 47

- Sweden 46

- Switzerland 41

- Syria 963

- Taiwan 886

- Tajikistan 992

- Tanzania 255

- Thailand 66

- Timor-Leste 670

- Togo 228

- Tokelau 690

- Tonga 676

- Trinidad & Tobago 1

- Tunisia 216

- Turkey 90

- Turkmenistan 993

- Turks & Caicos Islands 1

- Tuvalu 688

- U.S.

Virgin

Islands 1

- Uganda 256

- Ukraine 380

- United Arab Emirates 971

- United Kingdom 44

- United States 1

- Uruguay 598

- Uzbekistan 998

- Vanuatu 678

- Vatican City 39

- Venezuela 58

- Vietnam 84

- Wallis & Futuna 681

- Western Sahara 212

- Yemen 967

- Zambia 260

- Zimbabwe 263

📌 Global Head of Customer Happiness - Mexico City (Hybrid) (Ciudad de México)
🏢 StartX Med
📍 Ciudad de México