Location: Santa Fe, Mexico City (100% on-site)

Tential is seeking an Access Specialist Level II to support identity and access operations within a large-scale enterprise environment. In addition to day-to-day provisioning and access-request management, this role contributes to process documentation and improvement initiatives and is expected to work independently when resolving access-related issues.

Responsibilities

- Provision user accounts during onboarding, including role-based access and secure credential management. - Process user offboarding and remove access in accordance with established procedures. - Manage approval requests, password resets, and day-to-day access requests. - Apply the principle of least privilege when granting or modifying access. - Create and update process documentation as issues, exceptions, or process changes are identified. - Assist with access-management process improvement initiatives. - Provide timely solutions to unique or non-standard access-related issues. - Collaborate with team members to support users across multiple time zones. - Participate in weekend on-call rotation as required.

Required Qualifications





- 3-5 years of professional experience in IT support, service desk, identity/access support, or a related environment. - Strong working understanding of Active Directory and Okta environments. - Hands-on experience with PowerShell. - Experience using systems such as ServiceNow and Jira to manage requests, projects, or work items. - Knowledge of server and PC workstation hardware, software, and security fundamentals. - Experience with Windows and macOS, including application provisioning and troubleshooting. - Strong organizational, problem-solving, written, and verbal communication skills. - Ability to work effectively both independently and as part of a team in a fast-paced environment. - Ability to adapt quickly to new technologies and changing processes.

Preferred Qualifications

- Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience. - Familiarity with game-development processes, consoles, or related terminology.

📌 Identity Management Consultant (Álvaro Obregón)
🏢 Tential Solutions
📍 Álvaro Obregón