Role Description

- Support the pre and post implementation process following all the implementation processes stablished.

- Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;

- Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.

- Ability to document test scenarios of configuration to support QA.

- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.

- Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.

- On occasion train the customer on the newly delivered configuration.

- Support in cross functional alignment with product and sales, to ensure alignment on roadmap

- Provide support on customer deliveries and SME products.

- Support and collaborate on the generation of all the Professional Services documentation

Key Competencies

- Insurance Domain Expertise: Hands-on experience in P&C; or auto claims operations in Mexico (former adjusters, claims analysts,



or appraisers).

- Professional Polish: High executive presence and structured communication when working with enterprise clients.

- UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.

- 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology

- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.

- Excellent customer facing skills, collaboration and communication.

- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.

- Meticulous attention to detail.

Tools And Skills

- Relationship with other Solera Departments / Customers

- Product and Development; Customer Support

- On occasion attend meetings with Sales and Final Customers

📌 Implementation Specialist (Ciudad de México)
🏢 Solera Holdings
📍 Ciudad de México