L1 / L1.5 Command Center Network Engineer

Join our Network Operations team and play a critical role in ensuring the availability and performance of enterprise network infrastructure. As an L1/L1.5 Command Center Engineer, you will monitor network environments, troubleshoot connectivity issues, manage incidents, and collaborate with senior support teams to deliver reliable network services in a 24x7 operational environment.

Key Responsibilities

- Monitor network infrastructure using tools such as SolarWinds, Zabbix, or Nagios.
- Troubleshoot and resolve Level 1 network issues involving LAN/WAN, VPNs, routers, switches, and firewall alerts.
- Log, track, and manage incidents through ITSM platforms such as ServiceNow or Remedy.
- Perform basic network health checks, including CPU, memory, and interface monitoring.
- Escalate incidents to L1.5/L2 teams according to established SLAs.
- Coordinate with vendors and ISPs for network-related issues when required.
- Maintain accurate documentation, incident records, and shift handovers.
- Follow incident, change, and problem management processes.
- Support 24x7 operations through rotational shifts.

Required Skills
- Understanding of TCP/IP, OSI Model, LAN/WAN, DNS, and DHCP.
- Basic knowledge of Cisco or Juniper networking devices.




- Familiarity with firewall concepts and network monitoring tools.
- Experience working with ITSM/ticketing platforms.
- Strong troubleshooting and analytical skills.
- Good communication and teamwork abilities.

Experience & Qualifications
- 3-5 years of experience in Network Operations, NOC, or IT Support environments.
- Bachelor's degree or Diploma in IT, Computer Science, or a related field.
- CCNA certification (preferred).
- ITIL Foundation certification is a plus.

What We're Looking For
- A proactive problem solver with a passion for network operations.
- Strong attention to detail and adherence to operational procedures.
- Flexibility to work in a fast-paced, shift-based support environment.

Other Considerations Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.

📌 /.5 Command Center Network Engineer (Monterrey)
🏢 Tata Consultancy Services
📍 Monterrey