This position serves as a first point of contact for patients and healthcare consumers.

The role focuses on providing professional and courteous support through inbound and outbound calls, assisting with appointment management, registration,

information requests, and issue resolution while maintaining a positive patient experience and following healthcare privacy standards.

Key Responsibilities

- Answer high-volume inbound calls from patients, providers, and healthcareconsumers in a professional and courteous manner.
- Schedule, reschedule, and cancel patient appointments across Baylor Scott & White Health facilities and clinics.
- Provide accurate information regarding healthcare services, providers,locations, and procedures.
- Verify patient demographics, insurance information,



and registration details.
- Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
- Document all interactions accurately in electronic health record (EHR) and customer service systems.
- Collaborate with clinics, providers, and support departments to address patient needs and service issues.
- Follow established call center procedures, workflows, and service standards.

Sueldo: $19,500.00 al mes

Incentivos

- Vales de despensa

Escolaridad:
- Licenciatura terminada (Deseable)

Lugar de trabajo: Empleo presencial

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