Eaton’s Corporate Sector division is currently seeking a Infrastructure Supervisor.

What you’ll do:

Job Summary

The primary function of this position is to manage overall operational excellence for a Site IT support team. Manage and coordinate escalations across various integral product teams, accountable for site related escalations, and lead global improvement initiatives. This is a working manager role.

Job Responsibilities

Tools/Technology
- Assist with support of site-based IT systems including oversight of overall PC lifecycle process within Zone. Limited volume compared to their technical team.
- Participate in troubleshooting and resolution of larger complex IT issues. Coordinate with other IT teams as needed and required.
- Smart Hands in Server Rooms: Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, VMs, and UPS systems.
- Physical Security: Support visitor management systems and physical security technologies (e.g., Lenel access control, video surveillance).




- Network Infrastructure: Perform advanced troubleshooting across LAN/WAN, OT environments, and assist with network security operations.
- Mobile Support: Manage on-site cellular infrastructure and provide mobile device support.
- Operational Technology: Assesses readiness of new/emerging OT technology for implementation (network connectivity, firewall, network segmentation, vlans), Industry 4.0.

Process
- Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
- Knowledge Management: Develop and maintain technical documentation, manuals, and knowledge base articles.
- Accountable for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in a

📌 Infrastructure Supervisor (Ciudad de México)
🏢 Eaton
📍 Ciudad de México