Location: Argentina/Mexico City

About Us:

Neueda is a leading provider of technical and professional learning solutions for market leading finance, insurance, and technology organisations. We have an ambitious vision for growth, supporting organisations on the journey to equipping their people with the skills to achieve and sustain transformation. From onboarding new hires to nurturing senior leaders, we’re with you throughout your technology talent pipeline.

We help some of the world’s largest companies empower their people with critical workplace skills including AI, data science, and change management. Our versátil learning solutions incorporate impactful virtual, in-classroom and blended learning, led by our experienced, hands-on instructors. The result is tailored, outcome-driven learning solutions built by people who know technology, your sector, and your organisation’s needs.

As a growing organisation, every person on our team plays a key role. This is more than just a job, it’s an opportunity to make a real impact, take ownership of your work, and grow alongside passionate, driven colleagues. If you’re excited to be part of something purposeful, collaborative, and fast-moving, we’d love to hear from you.

Role Overview:

The Client Operations Analyst plays a pivotal role in delivering successful training and adoption programmes for large enterprise clients. This is a client-facing role and may involve working directly with client stakeholders, including time spent within a client environment where required. The role is responsible for coordinating training activities, managing programme logistics, supporting learner engagement, maintaining stakeholder communications, and ensuring all programme administration is completed efficiently and accurately.

The successful candidate will act as a central point of coordination between participants, trainers, client stakeholders, and programme teams,



helping to drive successful learning outcomes and a positive participant experience.

Key Responsibilities:

- Schedule and coordinate training sessions, workshops, webinars, and open calls.
- Manage calendars, meeting invitations, and attendee communications.
- Coordinate with trainers, speakers, and subject matter experts to ensure successful delivery of learning activities.
- Support the onboarding and enrolment of new participants into programmes.
- Ensure all training sessions are appropriately configured and supported. Participant & Learner Management
- Manage participant registrations and enrolments across multiple programmes of work.
- Act as the primary point of contact for learner queries and support requests.
- Maintain accurate learner records and training documentation.
- Track attendance, course completion rates, and learner participation.
- Ensure participants receive relevant communications and resources throughout their learning journey.
- Build effective relationships with client stakeholders and programme sponsors.
- Represent Neueda professionally in client-facing settings, including working within client environments where needed.
- Provide pro-active regular updates and insights on programme activities, participation levels, and overall progress.
- Support stakeholder communications to ensure alignment on programme delivery and objectives.
- Collaborate closely with client teams to ensure a seamless participant experience.
- Maintain programme documentation, schedules,



and administrative records. Monitor programme activity and identify trends in engagement and participation.
- Gather participant feedback and support continuous improvement initiatives.
- Produce programme updates and insights to help inform decision-making and future planning.
- Ensure programme processes are followed consistently and efficiently.

Key Skills and Experience:

- Experience within Learning & Development, Training Operations, or Change Management environments.
- Experience working with enterprise-level clients and senior stakeholders, ideally within a consultancy or client-facing environment.
- Excellent organisational and coordination skills with strong attention to detail.
- Experience managing training, learning, or adoption programmes.
- Strong stakeholder management and relationship-building capabilities.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft 365 applications, including: Microsoft Teams, Outlook, Excel, SharePoint
- Ability to manage multiple priorities and workstreams simultaneously.
- Proactive, self-motivated, and capable of working independently.

Desirable

- Experience supporting technology adoption or digital transformation programmes.
- Familiarity with training management systems and reporting tools.

What We Offer:

- Competitive salary and benefits package.
- Opportunity to work in a rapidly growing company with a dynamic team.
- Professional development and career growth opportunities.
- A supportive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their CV and a cover letter detailing their qualifications and experience to [email protected].

Neueda is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Operations Analyst - Argentina/Mexico City (Ciudad de México)
🏢 Neueda
📍 Ciudad de México