Role Description:

The onsite support engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities:
Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
Windows Client Administration.
Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
Identify, log and resolve technical problems with software applications or network systems.
Identify potential changes and system improvements to present to technical teams for consideration and implementation.
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
Where required, administer,



and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
Basic experience in supporting networks devices and servers in business environment.
Ensure that work is carried out within agreed service levels.
Explain anddocumenttechnicalissuesinaclearwaytotechnicalteams,businessstakeholders.
Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.
Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
If necessary, liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop

📌 IT Support Engineer (Puerto Vallarta)
🏢 Brilliant Computers
📍 Puerto Vallarta