It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As a Road Logistics Operations Supervisor, you will provide direct leadership and operational support to the Customer Service team dedicated to Hyper Scalers accounts, ensuring consistent service quality and efficient execution.

How you create impact
- Supervise and support the Customer Service team, helping resolve operational situations and escalations.
- Monitor team performance and workload to ensure effective operational execution.
- Ensure customer expectations and service levels are consistently met.
- Manage and resolve operational deviations in coordination with internal teams and transportation providers.




- Support the implementation of new business with transportation providers and coordinate SOP development.
- Follow up on claims and operational issues with transportation providers.
- Support QBRs with transportation providers and conduct root cause analyses when required.
- Ensure the quality and accuracy of operational information and documentation in OTM.
- Identify opportunities to improve operational efficiency and support continuous improvement initiatives

What we would like you to bring
- Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.
- At least 2+ years of experience in Road Logistics / Ground Transportation.
- Knowledge of Freight Forwarding, Customer Service, Operations and Finance, and Business Development.
- Experience leading, supporting, or developing operational teams.
- Advanced English.
- Intermediate knowledge of Excel.
- Strong communication, pr

📌 Road Logistics Operations Supervisor (El Salto)
🏢 Kuehne+Nagel
📍 El Salto