Job Summary

(ENTRY LEVEL POSITION)

The Bracing & Supports Product Specialist is responsible for providing advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives as well as end-users (patients) via direct calls, teams, faxes and email communications.

Responsibilities

- Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
- Provide product recommendations for customers, end-users and field sales representatives.
- Troubleshoot product questions and complex issues to provide resolution and improved customer service.
- Handle and resolve complex customer issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
- Document and record all injury complaints within Agile.
- Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed.
- Assist field sales representatives with cross references of competitor products.
- Process casting orders for custom bracing.
- Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information.
- Represent the company professionally, ethically, and morally always.

Requirements

- Bachelor's degree in Kinesiology, Physiotherapy, Exercise Science, Athletic Training, Nursing, Rehabilitation Sciences,



Sports Medicine, Physical Education, Health Sciences, or another related healthcare, rehabilitation, or human movement discipline.
- Experience working with Orthopedic bracing preferred.
- Minimum of 1 year of clinical experience.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels.
- Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint).
- Flexibility to work any shift between the hours of 5am – 5pm PST, with occasional overtime based on business needs.
- Responsive to urgent needs and demands.
- Punctual, regular, and consistent attendance is required.
- Exceptional customer service skills.
- English advanced level: Excellent verbal and written communication skills.

KINDLY UPLOAD YOUR ENGLISH RESUME Job Type: Full-time

Application Question(s)

- Why are you interested in participate in this process?
- What is your minimum gross daily salary expectation (before taxes)?
- Are you graduated in a BS in Kinesiology, Physiotherapy, Exercise Science, Athletic Training, Nursing, Rehabilitation Sciences, Sports Medicine, Physical Education, Health Sciences, or another related healthcare, rehabilitation, or human movement discipline?

If "YES", please specify in which specialty.

Education

- Bachelor's (Preferred)

Language:
- more than 90% English (Required)

Work Location: Hybrid remote in Tijuana, B.C.

📌 Product & Customer Support -BS in Kinesiology, Physiotherapy, Athletic Training (Remote and On-site) (Tijuana)
🏢 Enovis México
📍 Tijuana