NAPS is seeking a detail-oriented and analytical Quality Control Analyst responsible for conditioning and staging accounts within loan servicing systems while ensuring compliance with client policies, company procedures, and applicable U.S. regulations.

This role plays a key part in maintaining quality standards through auditing, exception tracking, reporting, coaching support, and testing of new applications and business initiatives. The adecuado candidate is highly organized, possesses strong communication skills, and is comfortable working independently in a fast-paced environment.

This is a non-exempt, full-time position scheduled between 8:00 AM and 5:00 PM, Monday through Friday, with additional hours as business needs require.

Key Responsibilities

- Condition and stage accounts across various loan servicing systems.
- Review and evaluate adherence to client policies, internal procedures, and U.S. regulatory requirements.
- Track, document, and report exceptions and policy violations to management.
- Follow up with department leaders regarding quality findings and action plans.
- Support monitoring and coaching initiatives to help teams achieve quality and compliance objectives.
- Conduct testing of new applications, programs, system enhancements, and company initiatives.




- Maintain accurate documentation and reporting records.
- Collaborate with multiple departments to ensure quality standards are consistently met.
- Perform additional duties and special projects as assigned.

Required Qualifications

- Education: High School Diploma or equivalent required.
- Experience in quality control, quality assurance, loan servicing, financial services, compliance, or a related field preferred.
- Proficiency in Microsoft Office, particularly Excel and Word.

Skills & Competencies

- Strong written and verbal communication skills.
- Excellent problem-solving and decision-making abilities.
- High attention to detail and accuracy.
- Ability to maintain professionalism in all interactions.
- Strong organizational and documentation skills.
- Ability to work independently with minimal supervision.
- Flexibility to adapt to shifting priorities and changing business needs.
- Ability to collaborate effectively across departments.

NOTES

- Office-based environment.
- Standard computer and keyboard usage.
- Call-center style atmosphere with moderate noise levels.
- Extended periods working on a computer and reviewing documentation.

Job Type: Full-time Pay: From $5,600.00 per week

Work Location: In person

📌 Quality Control Analyst (El Lago)
🏢 Naps Mexico
📍 El Lago