NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Senior Associate FRENCH - Full Time

Job Segment: Help Desk, Information Technology, Technical Support, Technology

Requirements

- Availability to work 45 hours per week

- Advanced French and English or Spanish

- Looking to work in IT Environment

- 6 months of experience in Customer Service

Benefits

- Grocery Tickets - 12% of base salary

- 30 days of christmas bonus

- 12 days of vacations

- 50% Vacation bonus

- 5 personal days per year

- Medical insurance (You and your family)

- Life insurance

- Dental Insurance





- Discounts with selected Optics

- Opportunity to grow in the company

Activities

- General L1 support for hardware and MS Office packages

- Advance technical support for in-house applications and developments

- Answer technical support calls providing and escalating to other support groups

- Provide support based on email generated requests or reports

- Document troubleshooting steps and detailed description of the customer incidents and requests

- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

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📌 Helpdesk Senior Associate - French (Guadalajara)
🏢 Ntt Data
📍 Guadalajara