About the Role

We are looking for a Senior/Lead Salesforce Developer to own complex, high-scale post-sales platforms and AI-enabled workflows. Working in US Central Time, you will build modern solutions with Apex/LWC, enhance enterprise Service Cloud features (like Omni-Channel and telephony), and balance innovation with stability by supporting existing Aura/Visualforce components.

What you will do

- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.

- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.

- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Must haves

- 4+ years of experience in Salesforce Development roles.

- Strong development skills using

Apex, LWC, and Flows

.

- Expertise in

Service Cloud, Salesforce integrations, and Omnichannel

.

- Hands-on experience with production Salesforce support and troubleshooting.





- Proven ability in operational/incident ownership, monitoring, and incident management.

- Upper-intermediate English level.

Nice to haves

- Experience with complex routing/orchestration.

- Data Integrations: Specifically integrating Salesforce → Snowflake.

- DFR-like experience and familiarity with other observability/monitoring platforms.

- AI/agentic Salesforce experience.

Perks

- Growth without limits:

build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

- Competitive compensation:

get recognition that reflects your skills and impact, with regular performance and compensation reviews

- Flexibility:

work 100% remotely with versátil hours that support focus, autonomy, and a healthy work rhythm

- Meaningful, modern projects:

build impactful products using modern technologies alongside global teams and leading brands

- Collaborative culture:

join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

- Well-being & support:

access local well-being programs and people-focused support tailored to your location

📌 Salesforce Developer (México)
🏢 Agileengine
📍 México