Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Sr Analyst HR System Design reporting to the Sr Manager HR System Design The position is onsite and based in Mexico City Mexico

SUMMARY The Sr Analyst HR System Design is a technical HR Systems professional responsible for the hands-on administration configuration maintenance and continuous improvement of HR technology platforms including SAP SuccessFactors and custom system applications

This role serves as a key technical resource within the HR Transformation organization partnering with HR IT and business stakeholders to configure solutions support system enhancements execute testing activities manage releases and maintain system functionality The Lead ensures HR applications operate effectively remain aligned with business requirements and deliver a high-quality user experience

RESPONSIBILITIES

Reporting to the Sr Manager HR System Design this role is responsible for supporting designated products within the HR ecosystem and executing activities associated with the Software Development Life Cycle (SDLC)

Product Administration & Configuration

Perform hands-on configuration and maintenance of HR platforms including SAP SuccessFactors custom applications

- and related HR systems Configure business rules workflows security roles permissions fields page layouts templates- and system settings based on approved business requirements

Support implementation of new system functionality enhancements integrations- and releases

- Troubleshoot system issues and identify root causes in partnership with technical and business teams
- Execute platform updates and configuration changes in accordance with established governance processes

Maintain system documentation configuration workbooks- and technical specifications Support data integrity system usability- and process standardization across HR applications

- Serve as a subject matter expert for assigned HR technology platforms

- Strong Configuration Capability in the core applications

Backlog &

Requirements Execution

Support intake activities and document enhancement requests defects

- and operational support needs




- Translate approved business requirements into detailed system configuration and technical specifications

- Collaborate with stakeholders to clarify requirements and assess solution feasibility Maintain backlog items support prioritization discussions- and provide effort estimates for configuration activities
- Ensure requirements are accurately reflected within system designs and configurations

SDLC Support & Testing Execute SDLC activities including requirements validation configuration testing deployment

- and production support Develop and execute unit testing system testing regression testing- and user acceptance testing scenarios Document test results identify defects- and coordinate resolution activities

- Support release management activities and production deployments
- Validate delivered solutions meet business requirements and quality standards Ensure compliance with established SDLC processes standards- and controls

- Partner with engineering and architecture teams to ensure solutions are technically sound and future-ready

Stakeholder Collaboration & User Support Partner with HR Centers of Excellence HR Operations IT teams

- and business stakeholders to support system enhancements and ongoing operations Provide technical guidance regarding system capabilities configuration options- and best practices
- Assist in evaluating new platform features and identifying opportunities for process improvement Develop job aids configuration documentation knowledge articles- and training materials
- Support organizational readiness activities associated with new system functionality

- Develop job aids / training materials to provide guidance on new enhancements to the HR Applications

Operational Support & Continuous Improvement

- Monitor production environments and proactively identify opportunities for optimization
- Analyze recurring issues and implement sustainable configuration-based solutions

Support audit requests compliance activities- and data quality initiatives

- Assist with integration validation and downstream system impacts related to configuration changes Participate in periodic platform reviews release assessments- and enhancement planning activities





- Maintain awareness of emerging HR technology capabilities and SuccessFactors releases relevant to assigned areas Identify and escalate risks dependencies- and delivery constraints
- Ensure delivery to scope and timeline

QUALIFICATIONS KNOWLEDGE AND SKILLS 4+ years of experience supporting HR technology HRIS platforms

- or enterprise applications
- 2+ years of hands-on configuration and administration experience of SAP SuccessFactors or Custom Applications

Experience configuring and supporting one or more SuccessFactors modules (Employee Central Recruiting Onboarding Performance & Goals Compensation Learning Succession etc- ) Experience supporting integrated ecosystems involving SAP SuccessFactors Salesforce ServiceNow- or related enterprise applications

- Strong understanding of HR processes and HR technology solutions Experience supporting system enhancements releases testing- and defect resolution

- Familiarity with Agile and traditional SDLC methodologies
- Ability to translate business requirements into system configurations and technical solutions Experience developing test scripts executing testing- and supporting production deployments Strong analytical troubleshooting- and problem-solving capabilities Knowledge of security roles permissions workflows- and data management concepts

Experience creating technical documentation job aids- and system support materials

- SAP SuccessFactors certifications preferred
- Strong attention to detail and execution discipline
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused with a commitment to service excellence
- Strong verbal and written communication skills
- Ability to work effectively across functional and technical teams

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

📌 Senior Analyst, Data Governance (Ciudad de México)
🏢 Royal Caribbean Group
📍 Ciudad de México